Frequently Asked Questions

Where do you deliver?

We deliver to customers across Saudi Arabia and UAE. Delivery to some remote locations may take additional time or may have limited availability.

How long does delivery take?

Delivery normally takes approximately 2–7 business days after order confirmation. Delivery times may vary depending on your location, courier availability, public holidays, and other circumstances.

Do you offer Cash on Delivery?

Yes, Cash on Delivery is available for eligible orders. Please keep the complete order amount ready when receiving your parcel.

How will my order be confirmed?

After placing an order, you may receive a call or message to confirm your name, phone number, delivery address, and order details. Orders that cannot be confirmed may be cancelled.

How can I track my order?

Tracking information may be shared through SMS, WhatsApp, email, or directly by the courier. You may also visit our Track Your Order page if tracking is available for your order.

Can I change my order or delivery address?

Contact us as soon as possible if you need to change your product, quantity, phone number, or delivery address. Changes may not be possible after the order has been dispatched.

Can I cancel my order?

You may request cancellation before the order is processed or dispatched. Once the parcel has been handed over to the courier, cancellation may not be possible.

What happens if I miss the delivery?

The courier may attempt to contact you before delivery. If you are unavailable or cannot be reached, another delivery attempt may be made. Repeated unsuccessful attempts may result in the parcel being returned.

What should I do if I receive a damaged or incorrect product?

Contact us within 24 hours of delivery and provide your order number, a description of the issue, and clear photos or videos of the parcel and product. Do not use or dispose of the product until your request has been reviewed.

Can I return or exchange a product?

Eligible products may be returned or exchanged in accordance with our Return and Refund Policy. Products must meet the conditions stated in that policy.

Are shipping charges refundable?

Shipping charges are generally non-refundable unless the order was incorrect, damaged, or cancelled due to an error on our part. Please review our Return and Refund Policy for complete details.

How can I contact customer support?

You can contact us through our Contact Us page, support email, or WhatsApp number. Please include your order number when asking about an existing order.